Two employees are the recipients of the UT Physicians Employee of the Year title for 2017.
Katina Carson-Pratt, a patient services representative who joined UT Physicians in 2015, and Rita Ramirez, a greeter with the Patient Access Center since January 2017, received the accolade for providing outstanding service.
“Katina went out of her way to sit and talk to my father when he was worked up one day,” said one of her nominators. “Her patience, outstanding customer service—and overall positive energy is a huge asset to UT Physicians.”
Katina’s supervisor, Cynthia L. Johnson, couldn’t agree more with Katina receiving this recognition. “She is a dedicated employee,” said Johnson, senior practice manager. “She provides a personable and positive customer service to every patient that comes to the clinic or speaks with her over the phone. Her enthusiasm to bond with patients is one of many wonderful attributes Katina brings to our department.”
Outstanding customer service is a strong consideration when reviewing nominations for the Employee of the Year. Ramirez’s supervisor emphasized that she will go above and beyond to help every patient that enters the UT Professional Building. “If visitors are not in need of assistance, Rita always finds a way to brighten their day with just a kind word or compliment,” said Tony Lovett, director of the patient access center. “Rita goes above and beyond helping patients and their families, even going into the parking garage with a wheelchair and escorting patients all the way to the hospital.”
Patients and family members may nominate employees for the Employee of the Month through the Best Employees Recognition Program. Winners are selected by a committee. Those who receive the Employee of the Month are then in the running for Employee of the Year.
Carson-Pratt was chosen as the Employee of the Month in January 2017. Ramirez was selected in November 2017.
Take a look at the inside announcement during the Employee of the Year Luncheon.
Here’s a look back at all of the employees who received the recognition of Employee of the Month for 2017.