Guide to Satisfaction Surveys & Ratings
UT Physicians values the relationship we have with our patients and their loved ones. Our goal is to provide you with information to make informed decisions about your care. After each appointment with a UT Physicians health care provider, patients may receive a survey to comment on aspects of their visit. We rely upon that feedback to identify opportunities for improvement and recognize staff.
Who receives the survey?
To ensure feedback collected is not biased, our patient satisfaction survey is administered by a third-party company, Press Ganey, and is delivered by mail, email, text message and phone calls. In an effort to be environmentally responsible, UT Physicians does not mail paper surveys to every patient, but only to a sample of all patients which are randomly chosen by Press Ganey. Email and text-message surveys are available to all patients, and UT Physicians has phone surveys to accommodate sight-impaired patients.
How is patient information protected?
All identifiable patient information is removed before it is posted to UTPhysicians.com.
Why do some providers not have any comments or star ratings?
UT Physicians is in a pilot phase to provide transparency to our current and future patients. Once the pilot phase is complete, a health care provider with a minimum of 30 completed patient surveys will have results display on their page. The goal is to provide a comprehensive view of a provider’s overall care. During our testing phase, only a small group of providers will display comments and star ratings.
Which questions from the survey are displayed?
Patient ratings and comments listed are based on feedback from the provider portion of the survey. Questions include:
- Concern the provider showed for your questions or worries
- Explanations given by the provider about your problem or condition
- Efforts to include you in decisions
- Discussion of any proposed treatment (options, risks, benefits, etc.)
- Likelihood of your recommending the provider to others
Do you display all comments?
All relevant feedback is shared. We do not post profanity, potentially libelous verbiage or comments that may risk the privacy of our patients. However, all patient ratings, which are on a 1-to-5 scale, are included in the star rating listed under each provider’s profile picture.
Questions or concerns?
UT Physicians has a team of patient advocates ready to assist. You can email them at firstname.lastname@example.org, or call 713-486-1875.