Skip to main content

Trust looks like this: Caring for patients during a time of great need

Written By: Simone Sonnier, UT Physicians | Updated: May 8, 2020
Trust Looks Like This

Andrew Casas
Andrew Casas, chief operating officer, UT Physicians

We understand the impact COVID-19 is having on our community and have witnessed its challenges firsthand. As a result, UT Physicians is committed to taking care of what’s most important to us, you – our patients.

“This is a difficult and stressful time. We understand many people are losing their jobs, which oftentimes includes their access to health insurance,” said Andrew Casas, chief operating officer of UT Physicians and senior vice president of UTHealth. “We want our patients to know that we are here for them, regardless of their situation. Please do not put off caring for yourself because you are struggling with the ability to pay. We are committed to working with all of our patients on a path forward.”

UT Physicians does not wish to see any of its current or future patients have to make these difficult decisions and will work with individuals to make sure their health remains a priority. We will be flexible and work with you to create individualized payment options that work for you.

We also recognize that scheduling medical appointments can be somewhat challenging with shifts in regular routines. As such, all community-based clinics will transition to extended hours, including evenings and Saturday appointments.

“We are all feeling the effects of this pandemic in some way. Right now, it’s important to be looking out for one another in any way possible. Offering extended hours and providing a variety of affordable payment options are just two ways UT Physicians can extend a helping hand during this crisis,” said Casas. “That is when true care becomes exceptional care. We are here for you.”

If you are in need of financial assistance to pay for your health care, please email

As the clinical practice of McGovern Medical School at UTHealth Houston, UT Physicians has locations across the Greater Houston area to serve the community. To schedule an appointment, call 888-4UT-DOCS.