Billing & Customer Care

At UTHealth Houston and UT Physicians, we are dedicated to providing the highest quality of medical care to all patients. We are equally committed to ensuring that our financial and billing processes are clear and easy to understand, giving you a sense of what to expect before, during, and after your services.

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Pay My Bill

Thank you for contacting us to learn how to pay your invoice online. To process a payment today, please sign up on MyUTHealth Houston patient portal or pay as a guest.

Pay Today

Have Questions?

We are proud to offer a single point of contact for financial customer service for services provided at our clinics. With just one phone call or email, many of your billing questions can be addressed promptly. Our customer service representatives are available at these times:

  • Mon – Thu, 8 a.m. to 8 p.m. CST
  • Fri, 8 a.m. to 5 p.m. CST
  • Sat, 9 a.m. to 1 p.m. CST

Please call 1-855-877-2808, or you can email our customer service team.

We accept the following forms of payments:

Paperless billing FAQ

To reduce health care costs, enhance the convenience for patients paying invoices, and be environmentally friendly, UTHealth Houston and UT Physicians are switching to paperless billing on October 21, 2024. All patients (or their guarantors) will receive electronic notifications at the email address and/or mobile phone number on record. If payment is not received within 60 days, a paper bill will be mailed to the physical address on file.

Paperless billing will begin on October 21, 2024, for all patients and/or guarantors with a valid email address and/or mobile phone number on file.

You’ll be notified by email, text message, and through your MyUTHealth Houston patient portal account (if you have set one up) based on your communication preferences.

You can view your billing statements by logging in to MyUTHealth Houston or through the mobile app. You can view your invoices by selecting Billing Summary in the main menu. Those without a MyUTHealth Houston portal account can view their billing statements by selecting View balance details in the email or text message you receive.

Billing Statements Screenshot

If you have a MyUTHealth Houston patient portal account, you can opt out of paperless billing by selecting Billing Summary in the main menu. Then select the option to update your preferences. For those who don’t have a MyUTHealth Houston patient portal account, you can update your preferences by accessing the link provided in your email or text messages, by speaking with a member of your health care team at your next visit, or by calling 855-877-2808.

Select paperless billing instead

You can opt back in at any time through your MyUTHealth Houston account under Billing Summary or by calling 855-877-2808.

If your payment is 60 days past due, you’ll receive a paper statement in the mail.

You may need to update your mobile phone number and/or email address on file. You can speak with a member of the health care team at your next visit or log into your MyUTHealth Houston patient portal account.

  1. In your MyUTHealth Houston patient portal account, select Menu and navigate to Account Settings > Personal Information.
  2. In the Contact Information section, select Edit to modify your contact information.
  3. When you’re done, click Save changes.

We accept all major credit cards, debit cards, bank account debit, Apple Pay, and Google Pay.