What is MyUTHealth?
MyUTHealth offers patients personalized and secure online access to their medical records. Patients are able to securely use the internet to help manage and receive information about their health. With MyUTHealth, which is part of the MyChart medical app, you can:
- Request medical appointments
- View your health summary from the MyUTHealth electronic health record
- View test results
- Request prescription renewals
- Access trusted health information resources
- Communicate electronically and securely with your health care team
- Pay an invoice
- So much more!
Learn More About MyUTHealth
MyUTHealth is a free service offered to our patients.
Your test results will be released to your MyUTHealth account as soon as they are available. If you have proxy access to a family member’s MyUTHealth account access to test results may vary.
Your MyUTHealth information comes directly from your electronic medical record at your doctor’s office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
You will generally receive an answer within 1-3 business days. Please note MyUTHealth should not be used for urgent situations. For medical emergencies requiring immediate attention, please dial 911 or go to the nearest medical facility.
Yes, you can. This is called proxy access and a parent, guardian, spouse or other authorized family member logs in to their own MyUTHealth account and then connects to information regarding their family member.
If the patient is over 18 they should complete a Proxy Consent Form and return it to one of our clinics to request access to this service or have the patient click “Share My Record” from the “Health” menu. From there the patient can select “Friends and family access” and modify or add new access to their health record.
The availability of information in the family member’s account varies based on the patient age and access granted. For children under 12, parents and guardians will be provided full proxy access to their child’s account. As a child moves into their adolescent years they will be provided the opportunity to have their own MyUTHealth patient portal account to begin the transition through their teenage years and into adult care. The proxy access for parents and guardians adjusts at this time to allow your teen some confidentiality. For more information on adolescent accounts, please visit Parental Access to Adolescent Account Information.
Adults can grant varying levels of proxy access to other adults or caregivers. Please discuss these options with your clinic and have the patient sign the Proxy Consent form the next time they are in clinic.
Due to the sensitive nature of medical information, each adult must establish their own MyUTHealth account. While spouses cannot share one account, they can grant proxy access.
You may email firstname.lastname@example.org to request a new, secure password. You may also click the “Forgot password” link on myuthealth.org to reset your password online.
Log into MyUTHealth and from the left menu, go to the Preferences section and select the appropriate option.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all MyUTHealth messaging is done while you are securely logged on to our website.
MyUTHealth is owned and operated by UTHealth and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyUTHealth. To learn more about how your rights to privacy are being protected, please click here.
It’s easy. You can find UTHealth/UT Physicians on the MyChart app’s health care provider directory.
MyUTHealth can send reminders for preventive care, test results, statements, payment reminder and others. Patients may adjust their notification settings. UTHealth does not have an integrated pharmacy that dispenses medications, so refill due messages will not be available.
Yes, you will be notified of changes to your proxy access upon logging into MyUTHealth. Proxy access changes when your child turns 12 and will end when your child turns 18.
At 12, your child is moving into their adolescent years and is now eligible for their own full access MyUTHealth account. Having access to their own account begins the transition through their teenage years and into adult care. The proxy access for parents and guardians adjusts at this time to allow your teen some confidentiality granted through HIPAA and various State of Texas Laws.
Additionally, this change is aligned with best practice recommendations from the American Academy of Pediatrics, Adolescent Health Initiative and GotTransition.org.
It should be noted that you will be able to continue to message your child’s care team with any questions or concerns, including prescription refill requests.
It is a method of confirming a user’s claimed identity by using a combination of two different factors. This would be your password and verification code sent to you via email or text message.
To provide additional security during MyUTHealth signup, login, password reset, or password expiration. Two-step verification minimizes identity theft and helps prevent unauthorized disclosure of your electronic health information.
When two-step verification is used after a patient enters their MyUTHealth username and password, the user is taken to the additional security verification page to enter the verification code sent to them via email or text messaging.
At UTHealth Houston, our pledge is to protect your privacy. While logged into MyUTHealth, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of the patient portal. We recommend that you log out of your MyUTHealth session if you need to leave your computer for even a short period of time.
Yes, unless you opt out of two-step verification.
You can opt out of two-step verification by clicking “turn off two-step verification” under security settings in the profile menu at the top of the MyUTHealth screen. However, we recommend keeping it on to help protect your privacy.
If you have any technical questions related to setting up your portal account, email email@example.com or call 1-855-316-4256. Note: The email address and phone number is not a way to communicate with health care professionals. The information is only received by a technical team to aid you with setting up a portal profile, or troubleshooting any issues with your account.