Parental Access to Adolescent Account Information

Due to laws governing an adolescent’s right to privacy, MyUTHealth gives parents varying access levels to their child’s account based on
the patient’s age.

For patients between 12 and 17 years of age:

Upon request, parents/guardians can be granted proxy access to their child’s account. Proxy access does not provide full access due to privacy laws.

Patients age 12 and older are eligible to have their own MyUTHealth account. This provides adolescent patients a personal login and full access to all aspects of their account.

To ensure the confidentiality of the new accounts and the sensitive nature of medical information, adolescent patients must update their contact information on file to be their own.

For patients 18 years and older:

Adult patients have full and sole access to their MyUTHealth account. Parents/guardians no longer have any access to the account. An exception may be made for patients age 12 and older with special needs who are unable to manage their own health care.

For patients under 12 years of age:

Parents/guardians will have full access to the patient’s MyUTHealth account.

If a parent/guardian activates their child’s MyUTHealth account before the child reaches 12 years of age, the parent/guardian access to the child’s account will change from “full access” to “proxy access” on the child’s 12th birthday.

At that point, the 12-year-old patient may come into the office to register or call 1-855-316-4256 with any questions about accessing their full account.

Uses and disclosures of protected health information: General rules
Implementation specification: Unemancipated minors. If under applicable law, a parent, guardian, or other person acting in loco parentis has authority to act on behalf of an individual who is an unemancipated minor in making decisions related to health care, a covered entity must treat such person as a personal representative under this subchapter, with respect to protected health information relevant to such personal representation, except that such person may not be a personal representative of an unemancipated minor, and the minor has the authority to act as an individual, with respect to protected health information pertaining to a health care service, if:

(A) The minor consents to such health care service; no other consent to such health care service is required by law, regardless of whether the consent of another person has also been obtained; and the minor has not requested that such person be treated as the personal representative;
(B) The minor may lawfully obtain such health care service without the consent of a parent, guardian, or other person acting in loco parentis, and the minor, a court, or another person authorized by law consents to such health care service; or
(C) A parent, guardian, or other person acting in loco parentis assents to an agreement of confidentiality between a covered health care provider and the minor with respect to such health care service.

Benefits of a MyUTHealth account for adolescent patients.

Stay connected with their health care team

Adolescent patients can communicate electronically and securely with their provider to discuss all aspects of their care.

Quickly schedule appointments

Patients can request appointments through MyUTHealth, completing pre-visit tasks, or searching for nearby locations.

View test results

Easily access lab test results and radiology reports. Results are usually posted to their MyUTHealth account within a few days of receipt at our offices. Patients can ask their provider to upload radiology reports.

View their medications

Adolescent patients can view medications, dosing instructions, or request prescription renewals through MyUTHealth.

View or print their immunization records

Patients can download or print a copy of their medical records directly from MyUTHealth.

Check-in online

Patients can save time by completing some of the check-in tasks before arriving at the clinic.

Make payments online

View billing statements and make online payments for medical bills or office visit copays.

MyUTHealth Frequently Asked Questions

MyUTHealth offers adolescent patients personalized and secure online access to portions of their medical records. It enables them to securely use the internet to help manage and receive information about their health. For additional questions about MyUTHealth, please visit the MyUTHealth information page.

MyUTHealth is a free service offered to our patients.

Patients age 12 and older can sign up for a MyUTHealth account in the clinic by speaking with their physician. We can also send an activation code to their personal mobile number or email account.

We take great care to ensure their health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all MyUTHealth messaging is done while patients are securely logged on to our website.

You may email us at HelpDesk@MyUTHealth.org, or you can call our MyUTHealth Patient Support Line at 1-855-316-4256.